HighLevel Support
Done Right
Hands-on support for businesses already using HighLevel, led by a certified, U.S.-based expert.
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One Goal. Real Projects.
No Hour Tracking.
Most HighLevel support is sold by the hour. You watch the clock, ration your questions, and never know what a build will actually cost.
We work differently. Every plan runs on projects, not hours. A project is a scoped piece of work with a clear finish line, agreed on in writing before we start. Migrate your email list. Rebuild your pipelines. Replace ManyChat with native workflows. Launch a funnel.
On Build, we work one project at a time. When it's done, we start the next one. On Scale, we run two at once. You always know what we're working on, what done looks like, and what it costs. Which is nothing extra, because it's all in your plan.
- 1
Every project gets a written scope and a definition of done before work starts.
- 2
Projects are sized to two to four weeks. Bigger builds get split into phases, and each phase is its own project.
- 3
If a project stalls waiting on something from you, we pause it and start your next one so your plan keeps working. The paused project resumes in your next open slot.
Everything You Get,
No Matter Which Plan You Choose
Monthly Strategy Call
Sixty minutes with an expert who knows your account. We review progress, pick your next project, and answer the questions that don't fit in an email.
Weekly Office Hours
Live group sessions every Tuesday for Q&A and troubleshooting. Bring your questions. Get answers in real time.
Unlimited Email Support
Direct access to your U.S.-based account manager for guidance, troubleshooting, and quick answers. No ticket queues. If a request turns into build work, we scope it as a project first.
Simple,
Transparent Pricing
Three plans. Clear deliverables. No contracts. Switch plans anytime.
Maintain
Your HighLevel safety net. We keep your account healthy and fix what breaks.
- 1 monthly strategy call (60 min)
- Small fixes and tweaks, anything our team can knock out in under 30 minutes
- Email deliverability monitoring
- A2P 10DLC compliance guidance
- Weekly Office Hours
- Unlimited Email Support
Build
Active building inside your account. One project at a time, finished before we start the next.
Everything in Maintain, plus:
- 1 active project at a time (see example projects below)
- Every project scoped in writing before we start
- Video walkthrough delivered with every finished project
- Tech infrastructure support (domains, phone system, native integrations)
Scale
For accounts with momentum. Two projects running at once so your buildout moves twice as fast.
Everything in Build, plus:
- 2 active projects at a time
- Monthly account audit with written action plan
- Priority email support answered within 24 hours
- Dedicated Slack channel
What Counts as a Project
A project is any scoped build with a clear finish line, sized to two to four weeks. Here's what clients ask for most:
Don't see yours listed? Bring it to your strategy call and we'll scope it together.
If a request takes under 30 minutes, it's maintenance and it's covered on every plan. If it needs a plan, it's a project. We make that call, and we'll always tell you before work starts. A batch of related small requests becomes a project too.
- Business owners already using HighLevel
- Teams who want a dedicated U.S.-based account manager
- Anyone tired of trial and error, forums, and vague answers
- No custom coding or API builds
- No full campaign management (ads, copywriting, creative)
- No unlimited build work. Projects are scoped, sized, and finished in order. That's the point.
- No support for multiple accounts. One plan covers one HighLevel account.
- No white-label or SaaS reseller support
- No managing your clients' subaccounts (we support yours)
Why This Beats the "Cheaper" Options
No Hour Tracking, Ever
You'll never see a timesheet or a surprise invoice. Projects are scoped upfront and included in your plan. You know the cost before we start because the cost never changes.
U.S.-Based Account Manager
Your dedicated point of contact is always stateside. They know your account, your goals, and your setup. Our extended team handles execution behind the scenes.
Led by a Certified HighLevel Expert
This isn't surface-level support. Our team is led by an official HighLevel Certified Admin who works in the platform daily.
17+ Years of Marketing Experience
We don't just know the tool. We know how it fits into real funnels, follow-up, and operations.
Done-With-You, Not Done-To-You
We build with you and explain our decisions, so you gain confidence, not dependency. Every finished project comes with a video walkthrough your team can rewatch anytime.
Who's Behind This
Nicholas Scalice has been building marketing systems since 2009 and has worked inside HighLevel every day for the past five years. He's a HighLevel Certified Admin, an AMA Professional Certified Marketer, and a HighLevel Local Chapter Leader, one of the first in the world, running the Treasure Coast chapter.
He's also the author of Marketing Is the Multiplier and the creator of the Multiplier Framework, a seven-part system for turning scattered marketing into steady growth. That matters more than any certification. Plenty of people can push the buttons inside HighLevel. Almost none of them can tell you which buttons are worth pushing, in what order, and why.
That's the difference you're paying for. Every workflow, pipeline, and funnel we build starts with a strategy question, not a settings menu. Because a perfectly built automation pointed at the wrong offer is still a waste of money.
Nicholas runs Earnworthy from Port St. Lucie, Florida, where he also co-founded the Port St. Lucie Business Club, a community of 7,000+ local business owners, and serves on the board of the St. Lucie County Chamber of Commerce.
Questions, Answered
See What's Included
| Feature | Maintain | Build | Scale |
|---|---|---|---|
| Every plan includes | |||
| Monthly strategy call (60 min) | |||
| Small fixes and maintenance (under 30 min) | |||
| A2P 10DLC compliance guidance | |||
| Email deliverability monitoring | |||
| Weekly office hours | |||
| Unlimited email support | |||
| Build & Scale add-ons | |||
| Active projects at a time | 1 | 2 | |
| Written project scopes | |||
| Video walkthroughs | |||
| Tech infrastructure (domains, phone system, native integrations) | |||
| A2P 10DLC registration filing | Project | Project | |
| Scale only | |||
| Monthly account audit | |||
| Priority email support (within 24 hours) | |||
| Dedicated Slack channel | |||